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Privacy Policy

Introduction 

The Michigan West Coast Chamber of Commerce ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and safeguard it, and your rights regarding the data we hold. By using our services, attending our events, or engaging with us through our website, you agree to this Privacy Policy. 

Types of Information Collected 

We collect and process various types of personal information, which may include: 

  • Contact Information: Name, email address, mailing address, phone number. 
  • Professional Information: Job title, company name, and business type. 
  • Payment Details: Billing address, payment card details (processed securely via third-party providers). 
  • Demographic Information: Age, gender, preferences, and interests (when provided voluntarily). 
  • Website and Device Information: IP address, browser type, device type, location data, and cookies. 
  • Event Participation: Photographs, videos, and attendance records at Chamber events. 
  • Feedback and Communications: Survey responses, customer service inquiries, and any other information you provide voluntarily. 

How Information is Collected 

We collect your information through: 

  • Direct Interactions: Membership forms, event registration, and contact inquiries. 
  • Automated Technologies: Cookies, analytics tools, and tracking pixels used on our website and emails. 
  • Third Parties: Publicly available sources, social media platforms, and referrals from other organizations or partners. 

Purpose of Data Collection

Your information is collected and used for the following purposes: 

  • Membership Management: To process applications, renewals, and provide benefits and services. 
  • Event Operations: To facilitate event registration, participation, and follow-up communications. 
  • Marketing and Communications: To inform you about Chamber news, updates, and events. 
  • Analytics and Improvements: To monitor website usage, evaluate program success, and improve our offerings. 
  • Legal Compliance: To fulfill obligations under applicable laws and regulations. 
  • Fundraising and Sponsorships: To identify and communicate with potential donors, sponsors, or collaborators. 

Data Security Measures 

We implement stringent security measures to protect your personal information: 

  • Encryption: Data transmission via secure SSL/TLS protocols. 
  • Access Controls: Restricted access to sensitive data to authorized personnel only. 
  • Regular Security Audits: Ongoing reviews of our security systems and practices. 
  • Secure Payment Processing: Use of reputable third-party payment processors to ensure the protection of financial information. 
  • Incident Response Plan: Procedures in place to address data breaches or unauthorized access quickly. 

Data Sharing 

We may share your information with: 

  • Trusted Service Providers: Partners who assist us in providing services, such as email marketing platforms, event management systems, or payment processors. 
  • Government or Legal Authorities: If required to comply with laws, regulations, or legal processes. 
  • Event Co-Sponsors: In cases where an event is co-hosted, attendee information may be shared, subject to prior disclosure and your consent. 
  • Member Directory: For Chamber members only, your business name, contact details, and company profile may be included in the directory. 

We do not sell or rent personal information to any third party. 

User Rights 

You have the following rights concerning your personal data: 

  • Access Your Data: Request a copy of the information we hold about you. 
  • Rectify Your Data: Correct inaccurate or incomplete personal information. 
  • Erase Your Data: Request the deletion of your data, subject to legal or contractual obligations. 
  • Restrict Processing: Limit the use of your personal data under certain circumstances. 
  • Data Portability: Obtain a copy of your data in a structured, machine-readable format. 
  • Opt-Out of Marketing: Unsubscribe from marketing emails or SMS communications by following the instructions provided in the messages. 

To exercise these rights, please contact us at the email or phone number provided in Section 8. 

Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance your experience on our website. These may include: 

  • Session Cookies: To maintain your session while navigating the website. 
  • Analytical Cookies: To track website performance and user behavior. 
  • Advertising Cookies: To serve you relevant ads based on your interests. 

You can control cookie preferences through your browser settings or by using opt-out tools provided on our website. 

Retention Policy 

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or contractual obligations. When data is no longer required, we securely delete or anonymize it. 

SMS Consent 

If you provide your phone number for SMS communications, you consent to receive text messages related to Chamber events, updates, or special offers. Your phone number will be used solely for the stated purposes and will not be shared with third parties. You may opt out at any time by replying "STOP" to any text message. 

Data Transfers 

If we need to transfer your data to service providers outside your jurisdiction, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally recognized transfer mechanisms. 

Updates to the Privacy Policy 

We may update this policy periodically to reflect changes in our practices, legal requirements, or technology. The revised policy will be posted on our website, and material changes will be communicated to users where required. 

Contact Information 

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us: 

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